—— Why international recoveries are often very difficult
are often not a standard process.
Too many countries. Too many parties involved. Too many unknowns.
Language barriers, different legal systems, unclear jurisdictions, expiring deadlines, barely reachable authorities – international recoveries rarely fail due to a single problem, but rather due to the sum of them all.
The settlement of claims abroad is regularly complex for insurers, leasing companies, and car rental agencies. Local authority structures are unfamiliar, communication channels are unclear, and internal resources are tied up. Every day without a solution costs money.
We take care of it.
Completely.
Operationally.
Legally.
Commercially.
—— How we support you
accelerate recoveries, and reduce costs.
Police Expertise
Former federal police officers form the core of our team. We know international authority structures and procedural workflows from our own operational practice.
All from a Single Source
Investigation, authorities, law, transport, billing. You speak exclusively with us.
Economic feasibility study
Is the recovery worth it? We answer this question before high costs are incurred. Clear recommendation included.
Short Response Times
We take action for you immediately. 365 days a year.
Cost transparency
Before we act, you know the costs. Clear calculation. Country-specific fixed prices. No surprises.
Internationally Networked
Worldwide partners with knowledge of language, law, and authority structures. Direct paths instead of long bureaucratic channels.
Transport of any kind
From cars to excavators. From motorcycles to boats. Own execution or specialized partners.
—— How we work
From now on, we take over.
Order transmission
- You report the case
- Grant power of attorney
- We take over.
Investigation
- Locate vehicle
- Clarify facts
- Determine costs
- Document condition
- Check economic feasibility
Authorities, Law & Finance
- Communication with authorities
- Obtain releases
- Legal representation
- Advance costs on-site
Recovery or disposal
- Request deletion from search databases
- Organize transport
- Execute transport
- Alternative: Recovery / Scrapping
Handover & Billing
- Deliver vehicle
- One final invoice
- Done.
—— About us
that is measurable.
Our employees have decades of experience in cross-border police service. We know international authority structures and procedural workflows from our own operational practice.
In 2025, we rebranded as EFR InterClaims GmbH. Renowned insurers, leasing companies, and car rental agencies entrust us with their cases.
30+
Years of experience
50+
Countries
365
days a year active
Founded in 1993 in Saarbrücken
From a regional towing company to an international specialized service provider – over three decades of organic growth.
Service provider for renowned clients
Leading insurers, leasing companies, and car rental agencies regularly commission EFR InterClaims and entrust us with complex international cases.
2025: Change of legal form to GmbH
EFR InterClaims GmbH – the same operational strength, clearer institutional structure for B2B mandates. Thomas Rolles, Dipl.-Ing. (FH), Managing Director.
